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Chat started: 2025-04-21 06:55 PM UTC

(06:55:18 PM) Ricky [21115931]: Your site has changed, Why...My personal data is wrong, I will not continue if Yan Bing is not on here...
(06:56:03 PM) Customer Service: We apologize for keeping you waiting 😢. Our operators are busy at the moment. Please leave us a message and we'll get back to you via email or stay in chat in case of urgent questions.
(07:01:38 PM) *** Zachary joined the chat ***
(07:01:51 PM) Zachary: Greetings! Zachary 😎 here to assist you. Let's dive into your request and sort it out together!
(07:01:56 PM) Zachary: Please give me a few minutes, I will look into it.
(07:02:45 PM) Ricky [21115931]: I have been looking for Yan Bing and she is no longer on the site??
(07:06:21 PM) Zachary: Thank you for holding, I apologize for keeping you waiting.🌟
(07:06:39 PM) Zachary: From the spending report, I can confirm that you only communicated with Beiheng Lu
(07:06:58 PM) Zachary: And I do not see any users under username Yan Bing
(07:08:02 PM) Ricky [21115931]: You have a problem...I have been on this site for several years now and have chatted with her...further My Bio is incorrect.
(07:08:53 PM) Ricky [21115931]: if you cannot answer my questions then connect me with someone who can...
(07:09:47 PM) Ricky [21115931]: who is Beiheng Lu???
(07:09:47 PM) Zachary: Could you please specify your question?
(07:10:25 PM) Ricky [21115931]: there is a problem here ...what has happened to Asia Charm??
(07:10:55 PM) Zachary: https://asiacharm.com/user/30643883 - here is the link to her profile, Please click on it and you will see the user you communicated with before
(07:11:47 PM) Ricky [21115931]: I have never chatted with this lady....NEVER!!
(07:12:23 PM) Ricky [21115931]: I have spent a lot of money on this site and it has changed Taking Yan Bing with it!!
(07:13:01 PM) Zachary: Please give me a few minutes, I will look into it.
(07:13:12 PM) Ricky [21115931]: ok
(07:16:28 PM) Zachary: Based on the spending report, I can confirm that there was no communication with the users you mentioned earlier. Additionally, could you please clarify if you might have another profile registered on our platform under a different email address? This will help us ensure we're checking all relevant information for you.
(07:17:46 PM) Ricky [21115931]: No...I have used this site for about 4 years and have consistently chatted with Yan Bing...Further My personal date is incorrect...
(07:18:14 PM) Ricky [21115931]: Is this Asia Charm??
(07:18:42 PM) Zachary: Yes Sir, you contacted Asiacharm.com customer support team
(07:19:00 PM) Zachary: Sir, it's possible that you also registered on another platform in addition to ours. Some of these platforms may look alike
(07:19:34 PM) Zachary: Could you please clarify if you have any other email addresses that you may have used to register on our platform? This will help us locate your account more accurately.
(07:19:57 PM) Ricky [21115931]: Well sir I am not angry with you...but....I have been on Asia Charm for about 4 years...No other email addresses
(07:21:19 PM) Zachary: Yes, I can see that your registration on our platform dates back to 2018-11-24.
(07:24:57 PM) Ricky [21115931]: Your site has changed....why?...I am communicating with Yan Bing, why can't I continue?
(07:25:59 PM) Zachary: We've made some updates to our design; however, please be assured that your user profile will remain unchanged, as previously mentioned.
(07:26:28 PM) Ricky [21115931]: why is my info incorrect???
(07:26:28 PM) Zachary: Additionally, could you please clarify when was the last time you communicated with Yan Bing?
(07:26:41 PM) Ricky [21115931]: last night
(07:26:58 PM) Zachary: Could you please clarify what kind of information changed?
(07:27:50 PM) Zachary: Sir, I've uploaded the spending report covering the entire period you've been registered on our platform. Please take a look and let me know if you have any questions or if something seems unclear.
(07:28:02 PM) Zachary: Agent uploaded: Spending-report-for-Ricky-[21115931].pdf
URL: https://v2uploads.zopim.io/4/8/3/483HHlAabysP7XOyWps29iibvISeWdKM/100db9c08cf02986af1b8f43662b4c39a0dd889c.pdf
Type: application/pdf
Size: 29748
(07:28:46 PM) Zachary: Please keep in mind that the information you see there is in the UTC timezone.
(07:29:41 PM) Ricky [21115931]: this is not my record...this indicates the woman you suggested I chatted with ...it is not...Yan Bing was...
(07:29:52 PM) Zachary: Additionally, as I can see last member you communicated with was: https://asiacharm.com/user/74849789
(07:31:02 PM) Ricky [21115931]: incorrect I did not chat with this lady...something has gone terribly wrong!!
(07:31:47 PM) Ricky [21115931]: is there more than 1 Asia Charm?
(07:32:20 PM) Zachary: As far as I know, we have only one Asia Charm
(07:32:30 PM) Zachary: Probably you was on other platfrom, with the same name
(07:32:49 PM) Ricky [21115931]: Zachary what does that mean?
(07:32:51 PM) Zachary: Because as far as I know there are a lot of platfrom that starts from Asia, Asian
(07:33:28 PM) Ricky [21115931]: Asia Charm.com has "hit" my account many many times
(07:34:05 PM) Zachary: Could you please clarify if you have any other email addresses that you might have used to register on our platform? This will help me assist you better in locating your account.
(07:34:35 PM) Ricky [21115931]: Only one I have is capricornrhc@yahoo.com
(07:36:30 PM) Zachary: Yes, that's it
(07:36:37 PM) Zachary: I found your profile
(07:36:49 PM) Ricky [21115931]: And?
(07:39:43 PM) Zachary: I would like to inform you that we have found two profiles associated with different email addresses. You used fitzgeraldrandolph@gmail.com to log in to your current profile, while you provided another email address, capricornrhc@yahoo.com, which is also linked to a profile in our system. It appears that you are currently using the profile associated with fitzgeraldrandolph@gmail.com rather than capricornrhc@yahoo.com.
(07:41:00 PM) Zachary: Additionally, I would like to inform you that we do not allow duplicated profiles on our platform. As a result, we will need to block one of your profiles. I recommend that you block the profile associated with fitzgeraldrandolph@gmail.com and keep your main profile under the email address capricornrhc@yahoo.com.
(07:41:25 PM) Ricky [21115931]: I don't know where that email came from ...however at the risk of growing angry...I have never used that othe email address...EVER!~ Did you find Yan Bing?
(07:42:13 PM) Zachary: Yes, I found her in your spending report by using email address you provided to me capricornrhc@yahoo.com
(07:42:56 PM) Ricky [21115931]: ok how do we correct this situation...I want to connect with Yan Bing...
(07:43:19 PM) Zachary: If you would like to contact her, please log out from this profile, and use capricornrhc@yahoo.com - this email address to log in back to Asiacharm.com
(07:43:42 PM) Zachary: To sign out of your account, simply click on your profile picture in the top right corner of the page and select "Log out".
(07:44:55 PM) Ricky [21115931]: That is the only email I use...
(07:47:11 PM) Zachary: To avoid repeating this situation, I will go ahead and block your current profile under the email address fitzgeraldrandolph@gmail.com. I will also transfer the remaining credits from this account to your main profile, which you have been using to communicate with Yan Bing.
(07:48:00 PM) Ricky [21115931]: so when I query Yan Bing I will get her??
(07:48:46 PM) Zachary: That's it! Please make sure that when you sign back into your profile, you use the correct email address capricornrhc@yahoo.com.
(07:48:58 PM) Zachary: Do you have any additional questions? I will be happy to answer them for you.
(07:49:20 PM) Ricky [21115931]: again it is my only email address
(07:49:44 PM) Zachary: Do you mean this one? capricornrhc@yahoo.com
(07:50:24 PM) Zachary: Is this your email address that you use capricornrhc@yahoo.com?